Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your order arrives damaged, you are eligible for a return. To process your request, we require proof of damage (such as photos of the item and packaging) within 48 hours of delivery. Once verified, we will arrange for a replacement or refund.
We do not offer refunds for change of mind. However, we are happy to provide store credit for the purchase price of the item minus shipping. To be eligible for store credit, items must be returned in their original condition and packaging.
We only replace items if they are defective or damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
There are certain situations where only partial refunds are granted:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@prettydead.com.au
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product and the accompanying order receipt to: PO Box 696, Bridgetown, Western Australia 6255.
If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If your return has an in-stock replacement item available, please allow a handling time of 2 days. If your return includes art that requires re-doing, please allow handling time of 14 days.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please be aware that international returns are subject to Australia’s import laws. Certain items, such as botanicals or specific animal products, may be restricted or blocked from re-entering the country by customs. If an item is seized or denied entry by customs during the return process, we will be unable to complete the return or issue store credit. It is the customer’s responsibility to ensure the item can be legally shipped back to us.
Customers are responsible for all return postage costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at returns@prettydead.com.au for questions related to refunds and returns.